Question 1

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

I accept payment through major credit card carriers (VISA, MasterCard, AmericanExpress, Discover), Electronic Bank payment, or debit cards using an electronic invoice payment method via Quickbooks.

Question 2

WHY DO INTERPRETERS WORK IN TEAMS OF 2 OR MORE?

Accepted Answer

Effective communication is our top priority at Monarch.  Interpreters work in teams to ensure that every message is accurately conveyed. We understand the importance of mitigating interpreter fatigue; it can lead to mistakes or omissions in interpreting. That's why assignments lasting more than 30 minutes require a team of 2 interpreters, and larger events require a larger team. We strive to provide high-quality interpreting services that meet your needs and exceed your expectations.

Question 3

WHO IS RESPONSIBLE TO COORDINATE THE INTERPRETING TEAM?

Accepted Answer

Monarch offers expert coordinating services to build an access team that supports full inclusion, thoughtfully tailored to each event's unique needs. We handle securing qualified Deaf and Hearing interpreters and other access providers to ensure seamless and comprehensive accessibility.

Our approach may introduce new practices that are grounded in the expertise and lived experiences of the Deaf and interpreting communities we proudly partner with. We'd be glad to schedule a consultation to explore this service and review associated fees.

Question 4

WHAT IS YOUR CANCELATION POLICY?

Accepted Answer

At Monarch, we value your time and ours. Please remember that our interpreters reserve their time specifically for each appointment and last-minute cancelations can be difficult to fill. To avoid incurring charges for the reserved time, we ask that you provide us with at least 48 hours' notice if you need to cancel or reschedule. Thank you for your understanding and cooperation with our cancelation policy.

Question 5

DO YOU CHARGE FEES FOR LATE INVOICE PAYMENTS?

Accepted Answer

Yes. Invoice payments are due 30 days after completion of the assignment and are considered late when they are not paid within this timeframe, which are outline in the Service Agreement.  ​
Please email us for any particular accommodations regarding invoice payment.

Frequently Asked Questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHY DO INTERPRETERS WORK IN TEAMS OF 2 OR MORE?

WHO IS RESPONSIBLE TO COORDINATE THE INTERPRETING TEAM?

WHAT IS YOUR CANCELATION POLICY?

DO YOU CHARGE FEES FOR LATE INVOICE PAYMENTS?